national certificate for personal licence holders if you are looking to own and operate a licensed premises that will include the sale of alcohol, this is a mandatory qualification.
it allows you to not only sell alcohol but allows you to authorise the sale of alcohol in your absence, as long as the individual carries out that sale in accordance with the relevant premises licence 1 day level 3 certificate for designated premises supervisors this is not a mandatory qualification, but is considered essential as a management development course in the responsible retailing of alcohol and/or other age related products and services 1 day national certificate for drugs awareness the management of most licence premises will accept there is a threat from drugs. this course focuses on what to look for in relation to drug misuse, dealing and litter, how to communicate this with staff and co-operate with authorities 1 day
management induction
introduction to licensed retail operations this is a management induction course which is used by national pub groups as a basic requisite for managers or tenants taking over their premises. - retail legislation - finance - employment law - customer service - recruitment & training - marketing - catering & much more………. 3 days n.b. for a more rounded management induction, it is recommended that candidates also undertake the personal licence holders, food safety mgmt and beer & cellar quality courses. award in beer & cellar quality “profit through quality” this is not a line cleaning & barrel changing course, it is however a course that focuses on making a profit from the products you sell as well as staying compliant to legislation whilst doing so 1 day
staff development
award in responsible alcohol retailing social responsibility in alcohol retailing delivered at staff level including the law around the licensing objectives, drunkenness, disorder and drugs 5 hours
award in customer & drinks service customer service skills are an important backbone to the success of any business, to ensure the retention and capture of customers 5 hours
n.b. combine
responsible alcohol retailing and customer drinks service and
attain the professional barpersons qualification 1 day
n.b. combine responsible
alcohol retailing and conflict management for recommended
responsible retailing due diligence training 1 day
conflict & security management
award in conflict management vital communication skills needed by premises staff at all levels, used when dealing with drunkenness and disorderly behaviour 5 hours
award in door supervision
module 1 - working in the private security industry
module 2 - working as a door supervisor
module 3 - conflict management for the private security industry
module 4 - (maybo saferpi) physical interventions for the private security industry
4 days physical intervention skills unit 1 – disengagement skills unit 2 – escorting & holding skills 1 day level 3 security managment four units covering the responsibilities of managers operating premises with door supervisors and the associated risks that may be prevented through planning and preparation (see security section) 3 days
